Privacy Policy
WynandM Finance is committed to protecting your personal and financial information. This privacy policy explains how we collect, use, store, and protect your data when you apply for a loan or use our services.
Last updated: January 2025
Important: By applying for a loan with WynandM Finance, you consent to the collection and use of your information as described in this policy.
Information We Collect
To process your loan application, we collect the following information:
- Personal Identification: Full name, Namibian ID or passport number, date of birth
- Contact Information: Phone number, email address, physical address
- Financial Information: Pay slips, bank statements, employment details, desired loan amount
- Application Details: Branch preference, loan purpose, and any additional information you provide
- Communication Records: Records of phone calls, emails, and messages exchanged with our team
We do not store your information in unsecured formats. All sensitive documents are encrypted and only accessible to authorised staff members.
How We Use Your Information
- Process and evaluate your loan application
- Verify your identity and assess creditworthiness
- Communicate with you about your application status
- Provide customer support and respond to inquiries
- Comply with legal and regulatory requirements in Namibia
- Prevent fraud and ensure security
- Improve our services and customer experience
We never sell your personal information to third parties. We only share information when required by law or with your explicit consent.
Data Security
We implement strict security measures to protect your information:
- All documents are stored securely with encryption
- Access to personal information is restricted to authorised personnel only
- Regular security audits and updates to our systems
- Secure transmission of data over encrypted connections
- Physical security measures at our branches
Information Sharing
We may share your information only in the following circumstances:
- With Your Consent: When you explicitly authorize us to share information
- Legal Requirements: When required by Namibian law, court orders, or regulatory authorities
- Service Providers: With trusted third-party service providers who assist in our operations (under strict confidentiality agreements)
- Business Transfers: In the event of a merger, acquisition, or sale of assets (with prior notice)
Data Retention
- We retain your information for as long as necessary to process your loan and comply with legal obligations
- Completed loan applications are retained for a minimum period as required by Namibian financial regulations
- After the retention period, your information is securely deleted or anonymized
- You may request deletion of your data, subject to legal and regulatory requirements
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your information (subject to legal requirements)
- Objection: Object to certain uses of your information
- Withdrawal of Consent: Withdraw consent for data processing where applicable
To exercise these rights, please contact us at info@wynandmfinance.com or call +264 858096167.
Cookies and Website Usage
Our website may use cookies and similar technologies to:
- Improve website functionality and user experience
- Analyze website traffic and usage patterns
- Remember your preferences
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.
Continued use of our services after policy changes constitutes acceptance of the updated terms.
Contact Us
If you have questions, concerns, or requests regarding this privacy policy or your personal information, please contact us:
